Terms and Conditions agen77 — Platform User Guide

1 Definitions and Acceptance of Terms

In this Terms and Conditions document, "agen77", "we", "Platform" or "company" refers to the owner and operator of the website agen77.fun and all services contained within it. "User", "you" or "member" refers to any individual who accesses or uses the agen77 platform in any capacity.

By accessing, registering for, or using any part of the agen77 platform — whether through the website, mobile app, or any other method — you are automatically deemed to have read, understood, and agreed to be bound by all Terms and Conditions stated here, including our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

2 User Eligibility

To be eligible to use the agen77 platform, you must meet all of the following requirements without exception:

• Aged at least 18 years old on the registration date.
• Being in a jurisdiction that permits participation in this type of online entertainment activity.
• Not appearing on any self-exclusion list or any prohibition list issued by a relevant authority.
• Having full mental capacity to make financial decisions independently and responsibly.
• Not registering in the capacity of a representative or intermediary on behalf of another person.

3 Account Registration and Management

Each individual is only permitted to hold one (1) account at agen77. Multiple account ownership by the same individual — whether using different names, email addresses, or phone numbers — is prohibited and constitutes a serious violation of these Terms and Conditions.

During registration, you are required to provide truthful, accurate, and complete information. The details you need to supply include:

• Full name as shown on your identity card or passport.
• Exact date of birth.
• An active and accessible email address.
• An active mobile phone number for verification purposes.

Agen77 carries out a KYC (Know Your Customer) process as part of the platform's commitment to security and compliance. You may be asked to submit supporting documents to verify your identity before your first withdrawal is processed or when unusual activity is detected on your account.

4 Deposits and Withdrawals

All financial transactions at agen77 — including deposits and withdrawals — must be conducted using a payment method registered in your own name. agen77 does not accept deposits from third-party accounts and will not process withdrawals to accounts that do not belong to the agen77 account holder.

Regarding deposits:

• Minimum and maximum deposit amounts are subject to the selected payment method and are displayed on the deposit page.
• Deposited funds are typically credited within a few minutes, depending on the payment method.
• Agen77 is not responsible for delays caused by banks or third-party payment processors.

Regarding withdrawals:

• Withdrawal requests will be processed within the timeframe stated on the withdrawal page.
• Withdrawals must be made to the same bank account or e-wallet used for the deposit, or to another account verified through the KYC process.
• Agen77 reserves the right to request additional verification before processing withdrawals that exceed certain limits.
• Any taxes or charges imposed by the receiving bank are entirely the user's responsibility.

5 Bonuses, Promotions and Special Offers

Agen77 offers a variety of bonuses and promotions from time to time to reward registered members. All offers are subject to specific terms stated alongside each promotion, and those terms form part of these Terms and Conditions.

General terms applicable to all bonuses at agen77:

• Each promotion may only be claimed once per user or household, unless otherwise stated.
• Bonuses are subject to wagering requirements that must be fulfilled before any bonus-related withdrawal is permitted.
• Agen77 reserves the right to void any bonus if there is evidence of misuse, fraud, or any attempt to exploit the promotions system.
• Bonus funds may not be transferred between wallets or used for any purpose other than what is stated in the promotion terms.
• Bonuses granted in error due to a technical failure may be withdrawn by agen77 without prior notice.

6 General Game Rules

All games available in the agen77 lobby operate using a certified random number generator (RNG) or through a Live Casino system with real dealers. The outcome of all games is final and cannot be disputed except in cases of proven technical failure.

The following actions are prohibited when using the agen77 gaming platform:

• Using automation software, bots, scripts, or other methods to play or place bets automatically.
• Colluding with other players to manipulate game outcomes or exploit system vulnerabilities.
• Playing using another person's account or allowing another person to play using your account.
• Any form of fraud or attempt to obtain wins through illegitimate means.

Agen77 uses an advanced monitoring system to detect any suspicious activity. Accounts suspected of involvement in fraudulent activity will be suspended immediately while an investigation is carried out.

7 User Responsibilities

As an agen77 user, you agree to take full responsibility for all activities that occur under your account. This includes:

• Ensuring that all your account information is accurate and up to date.
• Keeping your username and password confidential.
• Notify agen77 immediately if you suspect that your account has been accessed without authorisation.
• Ensuring that your use of the agen77 platform complies with the local laws applicable to you.
• Playing within your own financial means and using the responsible gaming tools provided if needed.

8 Account Suspension and Closure

Agen77 reserves the right to suspend, restrict, or terminate any user's account at any time, with or without prior notice, under the following circumstances:

• The user is found to have violated any section of these Terms and Conditions.
• There is evidence or reasonable suspicion of fraud, money laundering, or other unlawful activity.
• The user provided false information during registration or the KYC process.
• The user is proven to be under 18 years of age.
• An account self-exclusion closure request submitted by the user.

If your account is terminated due to a terms violation, agen77 reserves the right to hold any remaining balance in that account while an investigation is conducted. If the investigation finds no fraud has occurred, the legitimate balance will be returned to you.

Users who wish to voluntarily close their account may do so by contacting the agen77 customer support team. Any valid remaining balance will be processed for withdrawal within the stipulated timeframe.

9 Limitation of Liability

To the extent permitted by applicable law, agen77 shall not be liable for:

• Any financial losses incurred as a result of wagering activity on the platform.
• Service disruptions caused by factors beyond agen77's control, including internet outages, third-party technical failures, or force majeure events.
• Delays in deposit or withdrawal processing caused by banks or third-party payment processors.
• Unauthorised access to your account resulting from your own negligence in keeping your login credentials confidential.
• Any indirect, consequential, or punitive losses that may arise from use of the platform.

10 Changes to Terms and Conditions

Agen77 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time without requiring prior consent from users. However, we are committed to:

• Displaying a notice of significant changes on the platform's homepage at least 7 days before the changes take effect.
• Sending email notifications to all registered members when material changes are made to these terms.
• Maintaining records of previous versions of the Terms and Conditions for users' reference.

Continued use of the agen77 platform after changes take effect constitutes acceptance of the updated terms. If you disagree with any changes, you have the right to close your account and withdraw all remaining funds before the changes come into effect.

The "Updated" date shown at the top of this document indicates the date these Terms and Conditions were last amended. We encourage you to review this page periodically to stay informed of the latest updates.

In the event of any conflict between the Malay and other language versions of these Terms and Conditions, the Malay version shall serve as the primary reference for users in Malaysia.