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Official Privacy Document

Privacy Policy agen77 — Your Data, Our Responsibility

Agen77 takes your privacy seriously. This document clearly and transparently explains how we collect, use, store, and protect your personal data when you use our platform.

Last Updated: January 2026
Our Privacy Commitment

How agen77 Protecting Your Data

End-to-End Encryption

All data transmitted between your device and agen77 servers is protected by 256-bit SSL encryption. No third party can intercept or read your personal information in transit.

Secure Data Storage

Your personal data is stored on servers protected by multiple layers of physical and digital security. Access to these databases is restricted to authorised personnel only, with continuous monitoring in place.

No Data Sales

Agen77 has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data belongs to you — we are only its custodian.

Full User Control

You have the right to access, correct, transfer, or request deletion of your personal data at any time. We provide a straightforward process for exercising these rights.

Legal Compliance

The agen77 Privacy Policy is designed to comply with the Personal Data Protection Act 2010 (PDPA) Malaysia. We ensure that all our data handling practices remain aligned with current legal requirements.

Full Transparency

We believe users have the right to know exactly what happens with their data. Every aspect of data collection and usage is explained in clear, easy-to-understand language in this document.

Table of Contents

This Privacy Policy applies to all users who access or register on the agen77 platform, including through the agen77.fun website and any other related interfaces. Please read this document in full before using our platform.

Introduction

Agen77 understands that your trust is the most valuable asset we hold. When you entrust your personal data to us, we do not take that responsibility lightly. This Privacy Policy is written with the purpose of giving you a clear, honest, and comprehensive picture of how your personal information is handled within the agen77 platform ecosystem.

Agen77 operates in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia and industry best practices in data handling. We actively update our privacy practices to ensure your protection stays current with technological developments and legal requirements.

If at any point you have doubts or questions about how we handle your data, we encourage you to reach out to our privacy team directly. We are committed to providing clear answers within a reasonable timeframe.

Personal Data We Collect

Agen77 only collects data that is necessary to provide the services you request and to fulfil our legal obligations. We do not collect excessive or irrelevant data in relation to platform operations. The following are the categories of data we collect:

Data Category Example Information Requirements
Identity Data Full name, identification card number, date of birth Required for registration and KYC
Contact Data Email address, mobile phone number Required for communications and verification
Financial Data Bank account details, transaction history Required for deposits and withdrawals
Technical Data IP address, browser type, operating system Automatic for security and analytics
Usage Data Login records, game history, platform activity Automatic for service improvement
Preference Data Language settings, game preferences, self-imposed limits Options for a personalized experience
agen77 does not collect sensitive information such as biometric data, medical records, religious beliefs, or political views. We only collect what is necessary — nothing more.

How We Collect Data

Your personal data is collected through various means when you interact with the agen77 platform. We want you to know exactly through which channels your data is obtained:

  • Account registration — When you complete the registration form on agen77, basic information such as your name, email, and phone number is collected directly from you.
  • KYC (Know Your Customer) Process — When you submit identity verification documents such as a copy of your MyKad or passport for compliance purposes, that information is processed and stored securely.
  • Financial transactions — Information related to deposits and withdrawals, including the payment methods used and transaction history, is automatically recorded for security and financial compliance purposes.
  • Platform usage — Our systems automatically record technical information such as IP address, device type, login sessions, and in-platform activity for security and service improvement purposes.
  • Customer support communications — When you contact our support team via live chat or email, the content of that communication is retained for reference and service quality improvement purposes.
  • Cookies and tracking technologies — The agen77 platform uses cookies and similar technologies to enhance the user experience and analyse aggregated usage patterns.

How We Use Your Data

Every piece of data we collect is used solely for legitimate, stated purposes. agen77 uses your personal data for the following:

  • Account setup and management — Create, verify, and manage your agen77 account, including the registration and login processes.
  • Financial transaction processing — Process deposits, withdrawals, and any other financial transactions you carry out on the platform.
  • Identity verification (KYC) — Meet legal compliance obligations related to user identity verification and anti-money laundering.
  • Platform Security — Detect and prevent fraud, unauthorised access, and suspicious activity to protect you and the platform.
  • Customer Support — Process and respond to enquiries, complaints, and assistance requests submitted to our support team.
  • Service communications — Send important notifications relating to your account, including transaction confirmations, security updates, and changes to terms of service.
  • Platform improvement — Analyse aggregated usage patterns (not individual behaviour) to understand how the agen77 platform can be improved.
  • Legal compliance — Comply with legal obligations, court orders, or directions from legitimate authorities.
If agen77 wishes to use your data for direct marketing purposes — such as sending promotional offers — we will obtain your consent first. You may withdraw this consent at any time through your account settings.

Data Sharing with Third Parties

Agen77 does not sell your personal data to any party. However, in the normal operation of the platform, there are specific situations where your data may need to be shared with selected parties:

  • Technical service providers — Companies providing technology infrastructure, payment processing, cloud services, and cybersecurity to agen77. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
  • Game providers — Game providers offering titles in the agen77 lobby may receive the minimum technical data required to operate those games within your session.
  • Authorities and enforcement bodies — agen77 will disclose data when required by law, court order, or direction from a legitimate Malaysian authority.
  • Fraud prevention — In cases of suspected fraud, relevant information may be shared with anti-fraud bodies or related financial institutions for investigation purposes.
All third parties that receive agen77 user data are required to comply with security and privacy standards equal to or higher than those we uphold. We monitor their compliance on a regular basis.

Cookies and Tracking Technologies

The agen77 platform uses cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small data files stored on your device when you visit our site.

Agen77 uses three main types of cookies:

  • Essential Cookies — These cookies are required for core platform functions such as maintaining your login session and ensuring transaction security. They cannot be disabled.
  • Performance Cookies — Used to gather aggregated usage statistics to help us understand how users interact with the platform. All data is anonymised.
  • Functional Cookies — Store your preferences such as language selection and display settings to provide a more personalised experience.

You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the agen77 platform. More information on how to manage cookies is available in your web browser's documentation.

Your Rights as a User

Under the Personal Data Protection Act 2010 and agen77's commitment to user privacy, you have the following rights regarding your personal data:

1
Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within 21 business days from the date the request is received.

2
Right to Rectification

If you find that the personal data we hold is inaccurate or incomplete, you may request a correction. Simple updates such as a phone number change can be made directly through your account settings.

3
Right to Erasure

You may request deletion of your personal data under certain circumstances — for example when the data is no longer needed for its original purpose. However, this request may not be fully fulfilled if there are legal obligations to retain the data.

4
Right to Restrict Processing

In certain circumstances, such as when you are disputing the accuracy of data or objecting to unlawful processing, you may request that we restrict the processing of your data.

5
Right to Object to Direct Marketing

You may withdraw consent to receive marketing communications at any time through the notification settings in your account or by contacting our support team.

6
Right to Data Portability

You have the right to request your data in a portable format (such as CSV or JSON) if you wish to switch to another service provider or for your own personal records.

To exercise any of the rights above, please contact the agen77 Privacy Officer by email at [email protected] or via the platform's live chat. We aim to respond within 7 business days.

Data Security Measures

Agen77 continuously invests in security infrastructure to ensure your personal data is protected at all times. The technical and organisational measures we implement include:

  • 256-bit SSL/TLS encryption for all data transmitted between your browser and agen77's servers.
  • Two-factor authentication (2FA) for all user accounts and internal administrative access.
  • 24/7 security monitoring by automated systems and trained security teams to detect suspicious activity.
  • Regular security audits by independent experts to identify and address any system vulnerabilities.
  • Role-based access control (RBAC) which ensures agen77 staff can only access data relevant to their role.
  • Encrypted data backups stored in a secure location to ensure continuity of service.
Security Reminder: While agen77 takes all reasonable steps to protect your data, no system can guarantee absolute security. You also play an important role by keeping your password confidential and not sharing your login credentials.

Data Retention Period

Agen77 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law. Generally:

  • Active account data — Retained for the duration your account is active and for a specified period after account closure for audit and legal compliance purposes.
  • Financial transaction records — Retained for a minimum of seven (7) years in accordance with Malaysian tax and financial legal requirements.
  • KYC Documents — Retained for the minimum period required under applicable anti-money laundering legislation.
  • Customer support communication logs — Retained for two (2) years for reference and service quality improvement purposes.
  • Technical data and system logs — Retained for ninety (90) days and then automatically deleted.

When the retention period expires, your data will be securely deleted using methods that ensure the data cannot be recovered.

Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by agen77, please contact us through the following channels:

We aim to respond to all privacy-related inquiries within 7 business days. For more complex requests such as data access or deletion applications, processing may take up to 21 business days.

Agen77 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to you via email notification or a prominent notice on our platform at least seven (7) days before the changes take effect. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.

Frequently Asked Questions

Related Questions agen77 Privacy Policy

No. agen77 has never sold or shared your personal data with third-party marketing companies, and never will. Any marketing communications you receive from agen77 are based on consent you provided during registration or at a later time. You may withdraw this consent at any time through your account settings or by contacting our support team.

You may request a copy of your personal data by emailing [email protected] with the subject line "Data Access Request" along with your full name and the email registered to your account. We will process your request and send a copy of your data in a readable format within 21 business days. This process is free of charge for one request within a 12-month period.

When your account is closed, agen77 will delete personal data that is no longer required for legal or operational purposes. However, financial records and transaction history must be retained for a minimum period of seven (7) years in accordance with Malaysia's tax and financial legal requirements. This data is stored in a restricted format and is only accessible for legal compliance purposes.

agen77 uses server infrastructure that complies with international security standards. Some data may be processed on servers located outside Malaysia, however all cross-border data transfers are carried out with appropriate contractual safeguards and in compliance with Malaysia's PDPA requirements. We ensure that all your data receives a consistent level of protection regardless of server location.

If you suspect that your personal data has been exposed or your account has been accessed without authorization, please contact the agen77 support team via live chat immediately. Change your password right away and enable two-factor authentication if you have not already done so. agen77 has a security incident response procedure that will be activated to investigate and address any suspected data breach in the shortest time possible.
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